Domestic (India): We offer shipping to all major metro and regional cities within India.
International shipping:Available upon prior request and approval. Please contact us before placing an order.
Orders are processed within 2–3 business days (excluding weekends/public holidays).
Cut‑off time: orders submitted before 3 PM IST will typically ship the same day; after that, the next working day.
Processing timelines might extend during peak periods like admission season or promotions.
Metro Cities: 5–7 business days
Extended Areas / Tier-2 and 3 Cities: 7–10 business days
Delivery estimates may vary due to location, courier network limitations, or unforeseen delays.
Calculated at checkout based on destination, order weight, and dimensions.
Complimentary shipping on domestic orders above ₹2,500 (within India).
International shipping cost is determined based on the destination and chosen courier, payable by the customer.
You will receive an email or SMS confirmation with:
Tracking number
Courier name and link
You can monitor your shipment status through the courier’s tracking portal.
JBL Hospitality is not liable for delays due to:
Courier partner disruptions
Natural calamities or severe weather
Lockdowns or public holidays
For domestic shipments delayed beyond 10 business days, please contact support with your order number.
Report any issues within 48 hours of delivery (email: jblacademy0901@gmail.com).
Include clear photos and your order/invoice number.
We will promptly arrange for a replacement or issue a refund, depending on availability.
If you are collecting in-person at JBL Hospitality’s Kolkata or Bhubaneswar branches, you may choose campus pickup.
You’ll be notified when your materials or merchandise are ready for collection.
Email: jblacademy0901@gmail.com
Phone: +91‑70448 19911 (Kolkata) | 98746 05021 (Bhubaneswar)
Business hours: Monday– Thursday & Saturday Sunday, 10:00 AM–6:00 PM IST