Effective Date: 1st August 2025
At JBL Hospitality, we value your satisfaction and stand behind the quality of our products and services. If you are
not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
You may request a return if:
The item is damaged, defective, or incorrect upon delivery.
The item is unused and in its original packaging with all tags, manuals, or accessories intact.
The request is made within 7 days of receiving the product.
Books, course materials, or digital downloads
Perishable goods (e.g., culinary kits with perishables)
Items purchased during clearance or promotional sales
Gift cards or vouchers
Items collected in person from a JBL Academy branch
To request a return, please email us at jblacademy0901@gmail.com with:
Your order number
Description of the issue
Photos (in case of damage or wrong item)
We will respond within 2 business days with the return instructions.
If the return is due to our error (e.g., damaged or incorrect product), we will bear the cost of return shipping.
If the return is due to other reasons (e.g., change of mind), the customer is responsible for shipping costs.
All returned items must be securely packaged to avoid damage in transit.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–10 business days.
In case of online payments, processing time may vary depending on your bank or payment gateway.
If you haven’t received a refund yet:
Check your bank account again
Contact your credit card company (it may take time before your refund is officially posted)
Then contact your bank
If you’ve done all this and still have not received your refund, please contact us at jblacademy0901@gmail.com
We only replace items if they are defective or damaged. To request an exchange, follow the return process and indicate that you would prefer a replacement.
Orders can be canceled before shipment only. Once dispatched, the order will fall under the return and refund policy.
If you have any questions regarding returns or refunds, please contact us:
Email: jblacademy0901@gmail.com
Phone: +91‑70448 19911 (Kolkata) | 98746 05021 (Bhubaneswar)
Business hours: Monday– Thursday & Saturday Sunday, 10:00 AM–6:00 PM IST